Hoi An Delicacy Hotel & Spa

The hotel has impeccable service. The staff does everything to make your stay as perfect and comfortable as possible. We were extremely well looked after by Sarah and Susan. The room was very comfortable and quiet. Perfect for a day of rest. The pool was an oasis in the heat of the city. The breakfast was excellent and the rooftop was very pleasant. Vivian even gave me a personal recipe for Vietnamese coffee. I can't recommend the place more. Professionalism and affection. Rank 10!

The hotel is in a great location for both the cultural centre of Hoi An and the beach (although for the beach you would require a taxi or bike). The area is quiet and has some small eating places but well within walking distance of the main Old Town area. Our room (508) was beautifully decorated with a lovely bathroom, hardwood floors a TV and a small balcony with furniture, overlooking the beautiful pool. The bed was extremely comfortable and we slept really well (it’s a quiet neighbourhood). There was a safe/minibar and a wardrobe and good lighting all in good working order. All of the staff were so friendly and helpful and they go out of their way to ensure you have a good stay, nothing is too much trouble. Breakfast is good, plenty of choice, great bread. The rooms are cleaned to a high standard, bikes are offered free to use if required.

The location may not suit all travelers as it about 10 minutes walk from the edge of the old town, however, the hotel provides bicycles which we found to be the best way to explore. The brakes were a little questionable at times but the doorman was eager to pump up the tires and adjust the seat height for our comfort. All the staff in general were eager to please. They seemed to ask a lot of questions ("Where are you going now? What are your plans for tonight?) and we were initially taken aback but soon realized they ask these questions because they want to offer hospitable suggestions or make arrangements for us. Sometimes they merely wanted to make conversation with us. It felt sincere and we felt genuinely taken care of. The room was comfortable and nicely decorated. The king sized bed was excellent.

We enjoyed being a bit removed from the bustle of old town area, but could easy walk to it when we wanted. The breakfast was very good with a lot of options (both western and Asian). All of the staff were so very sweet and friendly. They even took the time to remember my name and would greet me at breakfast each day. We enjoyed the rooftop bar with daily happy hour. The views were so great! The pool was small, but worked for us. When we needed to leave and transfer to our hotel in Da Nang the front desk made all the arrangements and even accommodated my request to stop at Marble Mt. for a few hours on the way to Da Nang. Just incredible!!

The staff of this hotel are polite, professional, friendly, and truly added to my positive stay here. The manager also deserves credit for training staff to be amazing. Probably the best customer service I have received from all my Vietnam hotel stays. From the doorman to the housekeepers, I felt like I was staying at a 5-star hotel. The hotel was well maintained and located in the part of town where you don't hear a lot of noise. The bed was super comfortable, which is hard to find in hotels in Asia. The hotel also has a nice rooftop bar/restaurant that you can enjoy if you don't feel like going out. I will surely return to stay again.